![]() You can try Ingenico reboot first (check out this post on " how to restart Ingenico card machine") to see if it helps. Is there a Fix for POS Ingenico Card Machine Not Connecting?Īfter getting this error, quick fix is the first thing that comes to our mind - how to fix card machine not connecting and continue accepting card payments? There was "Alert irruption" error message shown on display prior to no connection error (check out this post for more details: Ingenico card machine alert irruption).Phone line or LAN internet connection is dead.Phone line or LAN cable is loosely connected or even disconnected completely.On desktop terminals (like iPP320/iPP350, Lane or Desk3500/Desk5000) that are connected over Dial-Up or LAN, the reason for no connection could be one of the following: ![]() Ingenico iCT250 Connect to Internet Failed Card machine is located in a place with no or low signal / cell coverage.Card machine is too far from the base (applies only to BlueTooth terminals).Mobile operator cell tower capacity is overloaded.SIM card is loosely inserted and is losing contact.Ingenico iWL250 Connection Failedįor wireless card machines like iWL220/iWL250 or Move3500/Move5000 it could be one of the following reasons: The reason mainly depends on the card machine type. Why is Ingenico Card Machine Not Connecting?Īs previously explained, No connection message is shown when card machine is not connecting to the authorization host or TMS. In general, no matter which Ingenico terminal model you are using (iCT220, iCT250, iWL220, iWL250, iPP320, iPP350, etc.), the error screen looks the same. If connection is not established at all, or connection is so slow that attempt to establish connection goes into timeout (connection timeout is usually configured as 30 or 60 seconds) the payment terminal will display " No connection", " Connection error", " Connection failed" or " Lost communication with host Ingenico". On LAN connections it can take up to a few seconds on average, while on dial-up, GPRS and 4G it can take up to 10 or even 20 seconds. What is the usual time needed for Ingenico terminal to establish connection? Whenever you try to perform an online transaction (no matter whether it is administrative or financial transaction), the swipe machine will try to establish secure connection with the authorization host. Ingenico Unauthorized Error What is Connection Error on Ingenico Card Machine?.Is there a Fix for POS Ingenico Card Machine Not Connecting?.Why is Ingenico Card Machine Not Connecting?.What is Connection Error on Ingenico Card Machine?.
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